Knowledge transfer is the process of passing information, skills, or expertise from one person or team to another — often during onboarding, role changes, or system upgrades.

Without proper handovers, valuable knowledge can be lost when staff leave or roles shift. Effective knowledge transfer ensures continuity, reduces training costs, and helps new team members get up to speed quickly.

A team leader creates step-by-step guides and walkthrough videos before leaving the company, allowing their replacement to take over smoothly.

Workplace Training, Upskilling, Change Management

Visit our Workplace Training Services or browse the Office PC Skills Resource Hub