PAIA MANUAL

Promotion of Access to Information (PAIA) Forms Links:

Form 01: Request for a Guide from the Regulator [Regulation 2]
Form 01: Request for a Copy of the Guide from an Information Officer [Regulations 3]
Form 02: Request for Access to Record [Regulation 7]
Form 03: Outcome of request and of fees payable [Regulation 8]
Form 04: Internal Appeal Form [Regulation 9]
Form 05: Complaint Form [Regulation 10]
Form 13: PAIA Request for Compliance Assessment Form [Regulation 14(1)]

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
Company Name: Repautomate (Pty) Ltd
Registration Number: 2023/128125/07
Postal Address: Berario, Johannesburg, South Africa
Email: info@repautomate.co.za
Information Officer: Roger de Bezancon-Ballaigues

1. Introduction

This manual has been prepared in terms of Section 51 of PAIA and to address the requirements of the Protection of Personal Information Act (POPIA).

2. Purpose

To outline how individuals may request access to records held by Repautomate in a lawful, structured manner.

3. Guide to Request Access (per Section 10 of PAIA)

A guide is available from the Information Regulator on how to exercise your rights.
Website: https://inforegulator.org.za
Email: PAIAComplaints@inforegulator.org.za

4. Categories of Records Available

Records that may be requested include:

Category	Example
Business Records	Contracts, invoices, compliance docs
HR Records	Employee information (internal use only)
Client Information	Project records, proposals, service agreements
Financial Records	Bank details, tax filings (non-public)
Marketing	Campaign logs, engagement stats
Website Data	Analytics logs, form submissions

5. Request Procedure

Submit a written request using Form 02 (available at https://inforegulator.org.za/forms/) to:
Email: info@repautomate.co.za
You may be required to pay a prescribed fee as outlined by the Information Regulator.

6. Grounds for Refusal

Access may be refused under PAIA if it:

Violates third-party privacy
Includes confidential company information
May prejudice security or commercial interests

7. Remedies Available

If your request is refused, you may:

Appeal internally (not required for private bodies)
Lodge a complaint with the Information Regulator
Approach a court of law

8. Information Officer Details

Name: Roger de Bezancon-Ballaigues
Email: roger@repautomate.co.za